Organisational Success revolves not around the tasks but on processes
and organisations are built around these processes. Each process will
have an owner and specific performance goals. That process owner is
responsible for whatever outcome is . The hierarchy is now flattened and
to reduce levels of management, fragmented tasks are combined, work
that fails to add value is eliminated and activities within each process
are cut to the minimum.
Each process owner will have a team under him with a common purpose and
are held accountable for measuring their performance goals. Now it’s a
customer driven market & they drive performance: In the present
scenario companies look at not on profits, or their stocks getting
appreciated but purely on Customer delight for sustainability. It’s easy
to get into the fast lane but unless you run more faster , you are
bound to be ran over . Want Success , keep moving .